What you can check yourself
Look at the outdoor unit. Ice on the coil or leaves and debris packed into it will stop the system from moving heat, and so will anything crowding the sides, a fence, stacked wood, a snow drift. Inside, check the air filter and swap it if it's dirty, and make sure every supply vent is open. Confirm the thermostat is set to heat and the batteries are good. None of this takes long, and it rules out the simplest causes before anyone has to come out.






